Last updated: Feb 15 2023
This policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and how we keep it secure. We also explain your rights as a data subject and how you can exercise them.
Information We Collect
When visiting our website
We collect personal data when you fill out web forms or use our site, e.g. to book a meeting, sign up for a webinar, or request customer support. We may ask for your name, email, job title, etc. Some of our sites can be used without giving us your personal data.
When using our service
On behalf of our customers we collect personal data. Our customers, as data controllers, are responsible for complying with any regulations or laws. We do not control our customers webpages or the data they choose to collect from them.
Account and User information
We collect account and user information when you sign up, create or modify users information, for one of our products or services. During this process we might ask for the following information:
- Email address
- Full name
- Telephone number
- Login information
We collect payment and billing information when you register for one of our paid products or services. We use third party service providers to facilitate payment processing. We may as for the following information:
- Billing contact information
- Billing address
- Organization number
- Credit card or bank account information
We might use your personal information when we post customer testimonials on our websites. This is not not done before getting each customer’s consent for publishing.
We collect usage data when you our your users interact with our products or services. The usage data includes metrics and information regarding your usage such as how often a feature is used, for how long it was used and how many users you have. We also log security events like failed login attempts and other important events so that we can protect the service and its users.
We use your personal data for the following purposes:
To provision the service
We use your account and user information to provide the product and services to you. For example, we use your email address to create a user account to allow you to login and we use your payment information to process payments.
To improve and develop our products and services
We collect usage data about how you or your users interact with our product and services. We use this data to develop and improve our products and services. For example, we use usage data to assess trends and usage across the product to help us determine what new features or integrations our users may be interested in.
To secure and protect our products and services
We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts, new product sign-ups, and to detect and prevent product abuse.
To communicate with you about the product and services
We use the account information you provide when signing up to send you transactional emails or in-app notification about billing, account management, and other administrative matters. We may also send you updates regarding our Customer Terms of Service or other legal agreements, and may also communicate with you about security incidents via email or in-app notification.
We use your information to provide customer support, such as resolving technical issues you encounter and analyzing product outages or bugs
We may share your personal data with the following third parties:
We use third-party service providers to help with our websites, products, and services, such as data hosting, application development, and marketing. We may need to share your information with these service providers to provide you with information about our products or services. These service providers are only allowed to use your information for the specific purposes we share it with them for, and they must keep your information confidential. We require all third-party service providers to agree to our privacy and data protection policies.
You can see a list of our sub-processors here
We share data with trusted partners that contacts you based on your request, provide sales support, customer support, help us perform data analysis and recruitment events. Partners are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your data.
If Nebulr is acquired by another company through merger, acquisition, or bankruptcy, that company will receive all information collected by Nebulr on the websites and subscription service. We will notify you by email or website notice of any changes in ownership or use of your personal data, and any choices you may have regarding your personal data.
Communities and forums
We have message boards, blogs, and forums on our websites that can be accessed by the public. If you post information on these public forums, it can be seen and used by anyone who visits the websites, even after you delete your account. We recommend being cautious about what information you share on these public forums. If you want us to remove any information you posted on these websites please contact us.
We may use or share your personal information if required by law or if we think it’s necessary to protect our rights or your safety, investigate fraud, or comply with a legal order.
Your Rights and Controlling Your Personal Information
You have the following rights as a data subject:
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Downloading of Personal Information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
When we collect and process personal information, and while we retain this information, we will protect it within the highest commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
How long we keep your data
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt-out of, as applicable, any new uses of your personal information.
Do you have any questions or comments on the subject of data protection, particularly as concerns information on the data stored about you? Do you want information about your data, the data we have stored, or to check, amend or delete your data? Do you want to limit our processing of your data or object to it?
Contact the Nebulr Group Data Protection Officer at oscar(at)nebulr.group